Help center

From first setup to everyday use.

Nothing But Bots handles your purchase. Pegrio is where you set up, review, and manage your website assistant.

Getting started

Choose a plan and pay for setup. The initial Stripe checkout charges the one-time setup fee shown for your plan. It does not start recurring billing.
Use the email from checkout. Your purchase status page links to the next step when the order is ready. You can also sign in to Pegrio using the checkout email and its secure email link. An NBB password does not sign you in to Pegrio.
Complete your business details. Add your website, services, hours, FAQs, preferred tone, appearance, and contact route. Provide business information you have permission to use.
Review and approve monthly service. After the setup review, use the private preview to check answers. Once you are ready, start the separately priced monthly subscription through Stripe in the Pegrio portal.

Your assistant becomes available to website visitors after setup approval and payment for monthly service. Paying for setup alone does not put it live.

Installing your assistant

When service is active, open your assistant in Pegrio and copy its installation snippet. Add that exact snippet to the website you configured. If you do not manage your site, share it with your website administrator.

Publish the change and test from the public website. Check a normal question, an unanswered question, and the contact route. Website builders differ in where scripts can be added; ask your administrator or support if you are unsure.

Use the portal’s current snippet instead of copying a generic example. Website security settings, consent tools, or browser extensions can block the widget.

Managing your assistant

Keep FAQs current

Add or remove knowledge entries when your services, hours, or policies change. Check the assistant’s answers after meaningful updates.

Review conversations and leads

Use the customer portal to see visitor questions and contact details they chose to share. Your team handles follow-up and confirms commitments.

Pause when needed

You can pause or resume the assistant in the portal. Pausing the widget does not cancel monthly billing.

Request setup changes

Choose tone and appearance during onboarding. For later changes beyond FAQ content, contact support with the details you want updated.

Billing and limits

Your monthly subscription starts with your separate approval in Pegrio after setup review. The setup payment is a separate one-time charge.
Your allowance counts generated assistant replies. It resets on the first day of each calendar month in UTC, independently of the date Stripe bills your subscription.
At the allowance limit, AI replies pause and visitors see a contact fallback. There are no automatic overage charges. The portal shows your usage and reset date.
Use the billing controls in Pegrio to view invoices, update your payment method, or schedule cancellation. Cancellation stops renewal at the end of the current paid period.
For a disputed or duplicate charge, or a refund request, contact support. Canceling service does not automatically issue a refund. The terms explain the first-purchase setup guarantee.

Troubleshooting

I paid, but the next step is unavailable.

Keep the purchase status page and refresh it later. If the payment result is uncertain, check your receipt and contact support before starting another checkout. Include the order reference if you have one.

I cannot sign in.

Use the same email you entered at checkout. NBB sends an account setup or recovery link so you can choose a password; Pegrio uses its own email sign-in link. Check spam, use the newest link, and request another if it has expired.

The assistant is not replying.

Check its status, monthly usage, and billing in Pegrio. It may be paused, awaiting approval or payment, or at its reply limit. If those look correct, contact support with your website address and what you observed.

An answer is wrong.

Correct the relevant FAQ and review the result. Pause the assistant if a mistake could mislead visitors, then contact support. Do not add passwords, card details, health records, or other sensitive information to the knowledge base.

Common questions

Still need help?

Email pegriollc@gmail.com with your checkout email, website address, order reference if available, and a short description. Never send your password, sign-in link, or full payment details.